People Skills - Detailed Course Information
customer service training
WHY COMPLETE THIS COURSE?
To improve your customer service skills in any kind of work setting by:
Understanding the fundamentals of customer service
Looking at good and bad examples of customer service
Recognising what you can do to improve your customer service
OVERVIEW
This CPD-certified, level-2 e-learning course is suitable for anyone wanting to enhance their customer service skills.
The course includes optional voiceover recorded by a professional actor, includes downloadable resources and provides certification upon completion to evidence the learning provided. The course is specifically designed to teach learners the basics of good customer service, why it is important, and how to face the various challenges that customer service can present.
diversity, inclusion & belonging
LAW & LEGISLATION
This course covers key points from:
The Equality Act (2010)
OVERVIEW
This CPD-certified, level-1, e-learning course is suitable for anybody looking to understand how to improve the diversity, inclusion and belonging at their workplace. The course includes optional voiceover recorded by a professional actor and includes downloadable resources, and provides certification upon completion to evidence the learning provided.
It is specifically designed to give learners a good understanding of the benefits of a culture that promotes diversity, inclusion and belonging, what this means in practice, how to make a DIB plan to make improvements in your organisation, using data to define your goals and decide both system solutions and culture solutions.
listening skills
WHY SHOULD YOU COMPLETE THIS COURSE?
To improve work, personal and community relationships by:
Looking at bad listening habits and body language
Discussing active listening
Completing active listening exercises during rehearsal time
OVERVIEW
This CPD-certified, level-2 e-learning course is suitable for anyone wanting to enhance their communication skills.
The course includes optional voiceover recorded by a professional actor and includes downloadable resources and provides certification upon completion to evidence the learning provided. The course is specifically designed to teach learners the problems caused from bad listening habits and what the solution is, such as; active listening, listening skills training also gives the learners rehearsal space with a series of questions to help develop their own skills.
preventing bullying and harassment in the workplace
LAW & LEGISLATION
This course covers key points from:
The Equality Act 2010
OVERVIEW
This CPD-certified, level-2 e-learning course is suitable for any member of an organisation, whether an employee, or an employer. The course includes optional voiceover recorded by a professional actor and includes downloadable resources, culminates with an assessment and provides certification upon completion to evidence the learning provided.
It is specifically designed to give learners a better understanding of what the differences are between bullying and harassment, The Equality Act and what it means for you in a workplace setting, guidance on how to spot and respond to incidents of bullying and harassment in the workplace, and what employers can do about it, too.
handling conflict
WHY SHOULD YOU COMPLETE THIS COURSE?
To improve your skills handling conflict by:
Understanding why conflict arises
Recognising what can be done to prevent it or best handle it.
OVERVIEW
This CPD-certified, level-2, e-learning course is suitable for anybody looking to enhance their handling of conflict.
The course includes optional voiceover recorded by a professional actor, includes downloadable resources, and provides certification upon completion to evidence the learning provided.
It is specifically designed to give learners a good understanding of what conflict is, why it arises, how it can be avoided or prevented, and how to deal with it if it does arise.
equality and diversity
LAW & LEGISLATION
This course covers key points from:
The Equality Act 2010
OVERVIEW
This CPD-certified, level-2 e-learning course is suitable for managers and anyone with responsibility for equality and diversity within their organisation.
The course includes optional voiceover recorded by a professional actor and includes downloadable resources, culminates with an assessment and provides certification upon completion to evidence the learning provided. It is specifically designed to teach learners how to tackle unconscious bias and covers areas such as; how to write an equality policy, how to monitor your policy and how to respond to complaints.
unconscious bias
LAW & LEGISLATION
This course covers key points from:
The Equality Act (2010)
OVERVIEW
This CPD-certified, level-1, e-learning course is suitable for anybody looking to improve their understanding of unconscious bias and how it impacts their life and work. The course includes optional voiceover recorded by a professional actor and includes downloadable resources, and provides certification upon completion to evidence the learning provided.
It is specifically designed to give learners an awareness of unconscious bias, its effect at work, and the steps that can be taken to reduce its impact.
mental health awareness
LAW & LEGISLATION
This course covers key points from:
Health and Safety at Work Act 1974
OVERVIEW
This CPD-certified, level-2 e-learning course is suitable for any member of an organisation, whether an employee, or an employer.
The course includes optional voiceover recorded by a professional actor and includes downloadable resources, culminates with an assessment, and provides certification upon completion to evidence the learning provided.
It is specifically designed to give learners a better understanding of what we mean when we talk about mental health, how we can promote good mental wellbeing, and how to manage mental health at work.
managing meetings
WHY SHOULD YOU COMPLETE THIS COURSE?
To improve your skills managing meetings by:
Understanding that a thorough planning process is essential Looking at the reasons why meetings can be unsuccessful
Recognising what you can do to improve your meeting
OVERVIEW
This CPD-certified, level-2, e-learning course is suitable for anybody looking to enhance the effectiveness of their meetings management.
The course includes optional voiceover recorded by a professional actor, includes downloadable resources, and provides certification upon completion to evidence the learning provided.
It is specifically designed to give learners a good understanding of why meetings should be held, how to plan effectively for them, and how to ensure they are as successful as possible.
